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MAC SYSTEM PREFERENCES SCREEN RECORDING FOR MAC

For GoToAssist Remote Support, check the box to allow screen recording for the GoToAssist Customer app.

In the left menu, click Screen Recording.

On macOS Catalina beta8 (19A558d), you must give screen recording permission to share your screen (Without permission, only your background and menubar will be shared with the other side). In order to allow screen sharing on a Mac computer running Catalina or higher levels of operating system, you will need to adjust a few. I have an application which has screen sharing feature in it.

MAC SYSTEM PREFERENCES SCREEN RECORDING FOR MAC

For RescueAssist, check the box to allow control for the LogmeinRemoteSupport app. Enabling screen recording/sharing for Mac Operating Systems If you are using a Mac running the OSX Catalina or higher, you may need to adjust some settings for screen sharing to work.For GoToAssist Remote Support, check the boxes to allow control for the following apps:.Click the Unlock icon in the bottom-left, then enter your Mac username and password.On the Menu Bar, click the Apple menu then select System Preferences.Click the System Preferences icon in your Dock.On the customer's Mac, navigate to the System Preferences by doing either of the following:.

Note: Access to this feature is dependent upon your user group settings or your individual user settings, which are set by your administrator. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist. HELP FILE How can I remotely control a customer's Mac running macOS Catalina using GoToAssist Remote Support?